CHITOSE Co., Ltd. recognizes the importance of our customers’ personal information and complies with all laws and regulations regarding the protection of personal information, and will carefully protect and properly handle personal information.
- Compliance with Laws and Regulations
We comply with the Personal Information Protection Law, relevant laws and regulations, and guidelines.
- Acquisition of Personal Information
We will acquire personal information only to the extent necessary for our business in a proper manner.
Personal Information We Obtain
Information received directly from customers regarding inquiries, confirmation of reservations, name, address, telephone number, e-mail address, date of birth, gender, and other matters on the accommodation list
Information obtained from persons authorized by customers such as applicants, introducers, mediation providers, and business partners.
- Purpose of use of personal information
We will use your personal information only within the scope of the purpose of use and will not use it beyond the scope of that purpose.
(1) To contact you when necessary, such as to confirm reservations
(2) To provide accommodation services and information
(3) To conduct marketing analysis and market research
(4) To conduct analysis to improve our services and products
(5) To conduct sales promotion activities such as free e-mail distribution and direct mailings
(6) To send prizes and other items as a result of entries to sweepstakes, surveys, etc.
(7) To provide personal information to third parties to the extent necessary for the purpose of use
- Outsourcing the handling of personal information
We may outsource a part of our personal information handling operations to a subcontractor. In such cases, we will select a contractor that is deemed to handle personal information properly, and in the contract, etc., we will stipulate necessary matters to prevent leakage of customers’ personal information, such as management of personal information, maintenance of confidentiality, prohibition of re-provision, etc., and we will ensure that the contractor implements appropriate management and proper supervision.
- Safety control measures, etc.
We will strictly manage the personal information of our customers and take necessary measures to prevent leakage, loss, damage, falsification, unauthorized access, etc., and take other necessary measures for safety management. We will promptly dispose of customers’ personal information when the retention period stipulated by law has passed or when there is no longer a need to handle such information.
- Provision of Personal Information to Third Parties
We will not provide or disclose personal information to third parties except as required by law.
- Procedures for disclosure and correction of personal information
If a customer wishes to disclose, correct, or discontinue the use of his/her personal information held by us, we will promptly respond to the customer’s request in accordance with the “Procedure for Requesting Disclosure, etc.” stipulated by us.
- Contact for inquiries about personal information
For questions regarding the handling of personal information, please contact.
CHITOSE Corporation Inquiry Desk
E-mail：CHITOSE@zb.ztv.ne.jp
